Privacy Policy

Introduction

FeedSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product feed automation platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and business information
• Account credentials and authentication data
• Payment and billing information

Product Data

To provide our services, we process product catalog data including product titles, descriptions, images, pricing, inventory levels, and other product attributes that you upload or connect to our platform.

Usage Information

We automatically collect information about your use of our platform, including log data, device information, IP addresses, browser type, and interaction data.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Optimize and enrich your product feeds using AI technology
• Distribute your product data to third-party platforms, marketplaces, and AI services (including ChatGPT, Perplexity, Gemini, and other AI platforms) as directed by you
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With third-party platforms, marketplaces, and AI services (including ChatGPT, Perplexity, Gemini, and other AI platforms) to enable product distribution and agentic commerce features as part of our core service
• With service providers who perform services on our behalf
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, and safety of FeedSync and our users
• In connection with a merger, acquisition, or sale of assets

Third-Party Platforms and AI Services

When you use our service to distribute product data to third-party platforms (including AI platforms like ChatGPT, Perplexity, and Gemini), your product information will be transmitted to and processed by those platforms according to their own privacy policies and terms of service. We recommend reviewing the privacy policies of any third-party platforms you choose to integrate with. FeedSync is not responsible for the privacy practices of third-party platforms or how they use, store, or display your product data.

AI and Machine Learning

We use artificial intelligence and machine learning technologies to optimize and enhance your product data. This may include generating product descriptions, optimizing titles, enriching attributes, and improving content for better performance across channels. AI-processed data remains your property, and we use it solely to provide our services to you. We do not use your product data to train AI models that benefit other customers.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to or restriction of processing
• Data portability
• Withdrawal of consent

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@feedsync.ai